Welcome To DC Water's Report A Problem 

This site allows you to quickly report issues including water leaks, clogged storm drains broken hydrants, missing manhole covers and flooding concerns by filling out a simple online form.

If this is an account, billing, or service-related issue, please include your account number and/or service address. Our goal is to respond to you within two business days by phone or email.

You will receive an automated email response with a tracking number, which you can use to check the status of your report at any time by calling the DC Water 24-Hour Command Center at (202) 612-3400. Reporting Injuries or Property Damage If you believe you were injured or sustained damaged to your property as a result of work performed by DC Water, please visit dcwater.com/claims for information on how to file a report.

Contacting Us by Phone If you prefer to call DC Water to report a problem or ask a question, please use the phone numbers below:
Customer Service
Monday ‐ Friday, 8 a.m. to 5 p.m.

Water and Sewer Emergencies
24 hours a day, seven days a week