Thanks for submitting your request to DC Water!

Voicing your concerns and questions and reporting problems helps DC Water and customers resolve issues together. Our goal is to respond to you within two business days by phone or email, for non-emergency inquiries.

Your tracking number for your reported issue or question is which you can use to check on the status of your inquiry by calling Customer Service during regular business hours at 202-354-3600.

You can always directly report emergency issues or check on the status of a previous report by calling the DC Water 24-Hour Command Center at (202) 612-3400 or by notifying us on Twitter @dcwater.

Again, thank you for contacting us.
The DC Water Team